Frequently Asked Questions
Everything you need to know about VERNAL home essentials, shipping, and our quality guarantee.
What materials are used in VERNAL furniture and decor?
At VERNAL, we prioritize sustainability and durability. Our products are crafted from premium materials including FSC-certified solid wood, organic textiles, and reinforced metals to ensure your home pieces last for generations.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit. You will receive a tracking number as soon as your order leaves our warehouse.
What is your return policy for home goods?
We offer a 30-day 'Love Your Home' guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery. Please note that items must be in their original packaging and unassembled.
Do you offer international shipping?
Currently, VERNAL ships to the contiguous United States and Canada. We are working on expanding our logistics network to include international destinations in the near future.
Are your products covered by a warranty?
Yes, all VERNAL furniture pieces come with a 1-year limited warranty covering manufacturing defects. Our goal is to provide peace of mind along with beautiful design.
How can I track the status of my delivery?
Once your order is processed, you will receive an email confirmation with a tracking link. You can also log into your VERNAL account dashboard to view real-time updates on your shipment status.